Customer Services

You can contact our Customer Services team by completing the form below or by phoning 01271 336155. Telephone lines are open between 8.30am-6pm Monday to Friday, 10am-4pm Saturday and Sunday.

If you use the the online form please ensure you include your email address so we can reply.

When you complete this form your personal data will be collected by a third-party company (our agent) operating on our behalf. Your personal data will be exclusively used for resolving the issue(s) raised by you and for no other purpose. Your personal data will not be shared with any other organisation (other than our agent). Your personal data will be kept by our agent for a period of no more than 1 year. We may keep your personal data beyond 1 year where we judge that the issue you have raised might involve legal proceedings (for example if your issue relates to personal injury, property damage or fraud). In that case we will only keep your data for as long as is reasonably necessary to deal with the legal proceedings.